Help Centre

v98 FAQ — Quick Answers for Pakistan Players

From depositing PKR via JazzCash to placing live bets on a PSL match — find clear, straight-to-the-point answers to the most common v98 questions right here. No waiting for support, no long queues.

Instant Answers Secure Platform 24/7 Support PKR Friendly

Search the FAQ

Type a keyword to filter questions below.

60+
FAQ Questions Answered
24/7
Live Support Available
<5 min
Avg Support Response
PKR
All Balances in Rupees
Browse by Topic

What Do You Need Help With?

Jump straight to the category that matches your question — no scrolling through unrelated topics.

Deposits & Withdrawals

How to add PKR via JazzCash, Easypaisa, Raast or bank transfer. Minimum amounts, processing times and common issues sorted.

Account & Login

Registration, login problems, password reset, identity verification and keeping your v98 account secure — all covered here.

Bonuses & Promotions

Welcome bonus, reload offers, free spins, cashback deals and how wagering requirements work — everything explained plainly.

Cricket & Sports Betting

PSL markets, T20 live betting, odds formats, bet settlement and how to place your first cricket wager on v98 step by step.

Casino, Slots & Fish Games

How RNG works, live dealer games, fish game controls, slot paylines and RTP — the things players most want to understand.

VIP Programme

How VIP points accumulate, what each tier offers, how to claim tier rewards and what happens to your points at month end.

Still Need Help?

Our support team is live 24/7 — including PSL nights, weekends and public holidays. Average response under 5 minutes.

Contact Support
Quick Links
Create Account Deposit PKR Cricket Betting VIP Programme Responsible Gaming
All
Account
Deposits
Withdrawals
Bonuses
Betting
Games
VIP
Resp. Gaming

Account & Login

Registering on v98 takes under two minutes. Click the Register button, fill in your mobile number, choose a username and password, and confirm your age. Once submitted you will receive an OTP on your Pakistani mobile number — enter it to activate your account. That is it, you are in. One account per person is allowed; duplicate accounts may result in a balance freeze.

Go to the Login page and tap "Forgot password?". Enter the mobile number or email registered on your account. An OTP or reset link will be sent within a few minutes. Follow the instructions to set a new password. If the message does not arrive, check your spam folder or contact live support. Never create a second account to get around a forgotten password.

Multiple consecutive failed login attempts trigger an automatic security lock to block brute force access. The lock lifts after a short waiting period, or you can use the password reset option to regain access immediately. If you believe someone else attempted to log in to your account, change your password straight away and notify v98 support.

Yes. Go to Account Settings after logging in and request a mobile number update. You will need to complete identity verification using your CNIC. Alternatively, contact 24/7 support who can process the change after verifying your identity. Keeping your number current matters because it is used for OTP delivery and account recovery.

Yes. v98 stores your personal data securely using encryption and never sells or shares it with third parties without consent. See the full Privacy Policy for complete details on what is collected, why, and how it is protected. You can request a copy of your data or ask for deletion by contacting support.

Absolutely. v98 is fully optimised for mobile browsers — Chrome, Safari or Firefox on Android or iOS. No app download required. The mobile site loads quickly on 4G and handles everything from live PSL betting to casino games. You can also add v98 to your home screen for one-tap access: in Chrome tap the three-dot menu → "Add to Home Screen"; in Safari tap Share → "Add to Home Screen."

v98 may request identity verification before processing larger withdrawals. You will be asked to upload a clear photo of your CNIC (front and back) and a selfie. Documents are reviewed by the verification team and the process typically completes within 24 hours. Providing accurate information at registration speeds up this step considerably.

First confirm the registered mobile number is current and active. OTPs can take up to two minutes during high-traffic periods — for example right before a major PSL match. Make sure your phone has signal and is not in Do Not Disturb mode. If it still has not arrived, request a new code. If the problem continues, reach out to live support who can assist with alternative verification.

Deposits

v98 supports JazzCash, Easypaisa, Raast, direct bank transfer, debit/credit cards and mobile wallets. All deposits are processed in PKR with no currency conversion fees. The full list of available methods and any current limits is shown on the Deposit page inside your account.

JazzCash and Easypaisa deposits are processed instantly in most cases — your v98 PKR balance updates within seconds of a successful transaction. During peak hours or network congestion, it can occasionally take up to five minutes. If your balance has not updated after ten minutes, contact support with your transaction reference number.

Yes, v98 has a minimum deposit amount that varies slightly depending on the payment method chosen. The exact minimums are displayed on the Deposit page. In general, mobile wallet methods like JazzCash and Easypaisa have low minimums that make it easy to top up a small amount before a match without committing a large sum.

First refresh your account page and check your transaction history. If the deposit still does not appear, note your payment reference number and contact v98 live support. Provide the amount, method, date and time of the transaction. The support team can trace the payment and credit your account manually if it has been confirmed by the payment provider but not reflected automatically.

v98 does not charge its own deposit fees. However, your payment provider — JazzCash, Easypaisa, your bank — may apply their own small transaction charges depending on your account type and the amount sent. Check with your payment provider if you are unsure. The amount credited to your v98 wallet will be exactly what v98 receives after any provider-side deductions.

No. Deposits must be made from payment accounts registered in your own name. Third-party deposits are not accepted. This policy protects both you and the platform from fraud. If a deposit is received from a third-party account, it may be returned and your account could be reviewed. Always use your own JazzCash, Easypaisa, Raast or bank account.

Raast is Pakistan's instant payment system and is supported on v98 for fast PKR deposits. On the Deposit page, select Raast as your method. You will be provided with a Raast ID or account number to transfer funds to. Send the payment from your bank app using the Raast transfer option. Funds are typically credited instantly or within a few minutes.

Withdrawals

Log in to your account, go to the Wallet section and select Withdraw. Choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount and confirm. Ensure the account details match your registered name. Withdrawal requests are reviewed and processed by the v98 finance team, usually within a few hours for verified accounts.

For fully verified accounts, JazzCash and Easypaisa withdrawals typically arrive within a few hours. Bank transfers can take one to three business days depending on the receiving bank. Withdrawals requested late at night or on public holidays may take slightly longer to process. Your transaction history shows the current status of any pending withdrawal.

Common reasons include: identity verification not yet completed, active bonus wagering requirements not yet met, or the payment method details not matching your account name. If your account is fully verified and all requirements are met but your withdrawal has been pending for over 24 hours, contact live support with your withdrawal reference number.

Yes, both minimum and maximum withdrawal limits apply and vary by payment method. The current limits are shown in the Withdrawal section of your account dashboard. VIP players at higher tiers generally benefit from increased withdrawal limits as part of their tier benefits. Contact support if your needs exceed standard limits — high-volume players can often be accommodated.

If your withdrawal is still in "Pending" status and has not been processed yet, you may be able to cancel it from your account dashboard and the funds will return to your wallet. Once a withdrawal has moved to "Processing" or "Approved" it generally cannot be reversed. Contact live support immediately if you need to cancel a pending withdrawal.

Yes. v98 requires identity verification (KYC) before processing withdrawal requests. This is a standard security and anti-fraud measure. You will need to submit your CNIC (front and back) and a selfie photo. Once verified, withdrawals are processed with minimal friction. It is best to complete verification early — before you are ready to cash out — so there are no delays.

Bonuses & Promotions

New players who register and make their first deposit on v98 are eligible for a welcome bonus on their initial deposit. The bonus percentage and maximum PKR amount is shown on the promotions page within your account. The welcome bonus is credited automatically once your qualifying deposit clears. Read the bonus terms carefully — particularly the wagering requirement — before opting in.

A wagering requirement (sometimes called a rollover) means you must wager your bonus amount a set number of times before you can withdraw bonus-derived winnings. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you must place PKR 10,000 in total wagers before that bonus converts to withdrawable cash. Different games may contribute different percentages towards clearing the requirement — slots usually count 100%, while some live casino games may count less.

Yes. v98 regularly offers reload bonuses on subsequent deposits, cashback promotions tied to weekly activity and seasonal offers around major cricket tournaments like PSL and T20 World Cup. These are available in the Promotions section of your account. Promotional offers change frequently, so it is worth checking before every deposit to see if a current bonus applies.

There are a few common reasons: the deposit did not meet the minimum qualifying amount for the offer, the promotion had already expired, or it required a promo code that was not entered at the time of deposit. Some bonuses are opt-in and need to be activated before depositing. If you believe a bonus was applied correctly but has not appeared, contact support with your deposit reference and they will investigate.

No. Bonus funds must meet the wagering requirement before they become withdrawable. Your wallet typically shows a separate "bonus balance" and a "withdrawable balance" — only the latter can be cashed out. Attempting to withdraw before completing the wagering requirement will either be declined or result in the bonus being forfeited depending on the specific promotion's terms.

Yes. Most bonuses on v98 carry an expiry period — typically between 7 and 30 days depending on the promotion. If the wagering requirement is not completed within the stated time, the bonus and any related winnings are removed from your account. The expiry countdown and remaining wagering progress are shown in the Promotions section. Plan your sessions accordingly to avoid losing a bonus to expiry.

Cricket & Sports Betting

v98 covers a wide range of cricket markets including match winner, toss winner, top batsman, top bowler, total runs over/under, first wicket method, player performance props and live in-play markets. PSL matches receive the deepest market coverage with ball-by-ball live betting available. International T20s, ODIs and Test matches are also covered. Check the Betting section for current fixtures and available markets.

v98 displays odds in decimal format by default, which is the most common format internationally and easy to understand. Decimal odds show your total return per unit staked — for example odds of 2.50 on a PKR 500 bet returns PKR 1,250 in total (PKR 750 profit). You can switch your preferred odds format in Account Settings if you prefer fractional or American format.

Yes — live in-play betting is one of v98's strongest features. During PSL matches you can bet on the next over's runs, next wicket, current partnership, powerplay totals and more as the action unfolds. Odds update ball by ball. There is a short acceptance delay to prevent abuse of stale odds. For a smooth live betting experience, a stable 4G connection is recommended.

If a match is abandoned without a result (for example due to rain with no DLS result possible), most pre-match bets are voided and stakes returned to your wallet. However, some markets — particularly those settled on completed innings or specific ball counts — may already have been settled before the abandonment. In-play bets placed after the point of abandonment are voided. Exact settlement rules for each market are shown in the Betting Rules section.

Yes. v98 supports accumulator bets combining multiple match-winner selections from different games. All selections must win for the accumulator to pay out. The odds of each selection multiply together, which means even modest odds can produce attractive returns across a four or five-leg parlay. If one leg is void (abandoned match), that leg is typically removed and the acca continues as a one-leg shorter bet.

Yes. Beyond cricket, v98 offers betting on international football including Premier League, UEFA Champions League and Pakistan domestic football. Esports coverage includes popular titles like CS2, Dota 2, Valorant and Mobile Legends — which have a growing fanbase among younger Pakistani players. All sports are accessible from the main Betting section.

The minimum bet amount on v98 sports is kept low to allow casual PSL fans and new bettors to participate without large commitments. Exact minimums per market are shown on the bet slip when you make a selection. Maximum stakes vary by market and are higher for popular cricket events like PSL finals. If you need higher limits for a specific fixture, contact support in advance.

Casino, Slots & Fish Games

v98 casino games use a Random Number Generator (RNG) — a certified algorithm that produces unpredictable, statistically fair outcomes for every spin, card deal or dice roll. RNG-based games cannot be influenced by previous results or by the platform. Slots, virtual table games and number games all rely on RNG. Live dealer games use physical cards and equipment in real studios streamed live — no RNG involved there.

RTP (Return to Player) is the theoretical percentage of wagered money a slot game returns to players over millions of spins. A slot with 96% RTP will, on average, return PKR 96 for every PKR 100 wagered over the long term. Individual sessions will vary significantly — you can win big or lose quickly in any given session. Higher RTP means better long-term value, but it does not guarantee wins in a single session. RTP is shown in the game info section for each slot on v98.

Fish games (fish shooting games) are arcade-style casino games where you aim and shoot at fish, sea creatures and bosses on screen. Each creature has a point value and catching it awards a PKR payout proportional to your bet multiplied by the creature's value. You control the cannon's power by adjusting your bet per shot. High-value boss fish offer the biggest payouts. The games are fast-paced, visually engaging and popular across Pakistan. Explore the full range on the Fish Games page.

Yes. All live dealer games on v98 — including Live Baccarat, Live Roulette, Live Blackjack and game shows like Crazy Time — are fully playable on mobile. The live stream is optimised for mobile data connections. For the best experience, a 4G or Wi-Fi connection is recommended. Live dealer games run 24 hours a day, seven days a week including during PSL season.

Most v98 slots include built-in bonus features such as free spins, wilds, multipliers and bonus rounds. These are triggered by landing specific scatter or bonus symbols on the reels — typically three or more. Free spin rounds play automatically without deducting from your balance. Some promotional free spins can also be awarded as bonuses — these are credited to your account and visible in the Promotions section.

If a game freezes or disconnects mid-round, the platform's game server maintains the state of the round. When you reload the game, it resumes from the last confirmed game state. If a bet was placed and the outcome was determined server-side, it will be settled correctly even if your device disconnected. If you notice a discrepancy between your expected and actual balance after a disconnection, report it to support with the time and game name.

VIP Programme

There is no separate application — every registered v98 player is automatically enrolled in the VIP programme. You start at the entry tier and progress upward as you accumulate VIP points through deposits and real-money wagers across all game categories. The more you play, the faster you advance through tiers and unlock better rewards. See the full tier breakdown on the VIP page.

VIP points are earned on every real-money wager placed on v98 — sports betting, casino games, slots and fish games all contribute. The exact points per PKR wagered may differ by game category. Bonus-funded bets may earn points at a reduced rate. Points accumulate in real time and your current total is visible in your account dashboard. Points are the main mechanism that determines your VIP tier status.

Higher VIP tiers at v98 unlock increasingly valuable perks including: higher withdrawal limits, faster withdrawal processing, exclusive reload bonuses, cashback percentages, dedicated account managers for top tiers, and access to VIP-only tournaments and promotions. During PSL season, elite tier members receive special cricket betting boosts. Full tier-by-tier comparison is available on the VIP page.

VIP point policies — including whether points expire, reset monthly, or carry forward — are detailed on the VIP page. Generally, maintaining an active playing account helps preserve your tier status. If your account has been inactive for an extended period, your tier may be reviewed. Contact support if you have specific questions about your current points balance or tier status.

At eligible VIP tiers, accumulated points can be exchanged for bonus credits or PKR account credit at a defined conversion rate. The redemption option appears in your account once you reach the qualifying tier. Points redeemed for cash credit may carry a small wagering requirement before withdrawal. Check the VIP page for the current redemption rates and minimum point thresholds.

Responsible Gaming

v98 is an entertainment platform. Gaming should be enjoyable and within your means. All responsible gaming tools are free to use and take effect immediately.

v98 allows you to set daily, weekly or monthly deposit limits directly from your Account Settings under the Responsible Gaming section. Once a limit is set it takes effect immediately and cannot be increased until the current limit period expires — this prevents impulsive changes. Reducing a limit takes effect right away. Setting realistic limits based on your entertainment budget is one of the most effective ways to keep gaming enjoyable.

Self-exclusion is a voluntary measure that blocks access to your v98 account for a set period — ranging from weeks to months or permanently. If you feel your gaming is becoming a problem, you can request self-exclusion through Account Settings or by contacting live support. During exclusion you cannot deposit, bet or access casino games. For full guidance see the Responsible Gaming page.

No. v98 is strictly for adults aged 18 and above. Age verification is part of the registration and withdrawal process. Any account found to be operated by someone under 18 will be closed immediately and any balance forfeited. Parents and guardians are encouraged to use parental control software to restrict access to gaming sites on devices used by minors.

v98 offers a "cooling-off" or temporary break option that lets you pause your account for 24 hours, 7 days or 30 days without permanently closing it. During this period deposits and betting are blocked. You can set a break from the Responsible Gaming section in Account Settings. This is useful if you feel you need a short pause to reassess your gaming habits without committing to a full self-exclusion. More details are on the Responsible Gaming page.
About v98

Everything You Need to Know About Playing on v98

v98 is one of the most talked-about online gaming platforms among Pakistan's cricket-loving community. Whether you are a PSL die-hard who wants to back Karachi Kings with a live in-play bet, a casual slots player looking for a quick spin during lunch, or someone trying out fish games for the first time — v98 is built with Pakistani players in mind from the ground up. Everything from the payment methods to the customer support hours is aligned with how players in Pakistan actually use a gaming platform.

The questions in this FAQ reflect real queries from real v98 users. Rather than filling this page with generic answers copied from a template, the team behind v98 put together these responses based on what players actually get in touch about — deposit delays, bonus confusion, password issues during a tense T20 final, and the ever-popular "how do I withdraw my winnings" question that every new player has at some point.

Getting Started on v98

Creating an account takes under two minutes. You need a Pakistani mobile number, a valid email address and you must be 18 or older. Once registered, your first step should be completing profile verification early — upload your CNIC and selfie before you need to withdraw. Players who sort this out upfront never face delays when they actually want to cash out. It is one of the most common avoidable frustrations on any online gaming platform.

For your first deposit, JazzCash and Easypaisa remain the most popular choices among Pakistani players because they are instant, widely used and require no bank account. Raast is increasingly popular too, especially for players who prefer direct bank transfers. The minimum deposit is deliberately kept accessible so that newer players can start small, explore the platform and build confidence before increasing their stakes.

Cricket Betting at v98 — Built for PSL Fans

Cricket is at the heart of v98's sports betting offering. During PSL season the platform handles a significantly higher volume of bets — particularly on Lahore Qalandars, Islamabad United and Karachi Kings matches — and the live betting interface is designed to keep up with the pace of T20 cricket. Ball-by-ball markets, powerplay total overs/unders, player of the match props and toss betting are all available. The odds are competitive and update in real time as the match situation changes.

For international cricket — Pakistan vs India, T20 World Cup, Champions Trophy — v98 typically offers deeper markets and higher bet limits than for domestic competitions. If you are new to sports betting, the single match-winner market is the simplest place to start. Place your bet before the toss, pick your team and watch the match. As you get more comfortable you can explore live markets, accumulators and player-specific props.

Casino, Slots and Fish Games

The casino section on v98 caters to a broad range of tastes. Live dealer tables — Baccarat, Roulette, Blackjack and various game shows — are streamed in real time from professional studios. If you have never played Baccarat before, it is genuinely one of the simpler card games to learn: bet on Player, Banker or Tie, watch the cards dealt and see if your prediction was right. The house edge on Banker bets is among the lowest of any casino game.

Slots come in hundreds of varieties. If you enjoy high-volatility games with the possibility of large wins from bonus rounds, look for slots with features like Megaways mechanics, expanding wilds or progressive jackpots. If you prefer regular smaller wins, low-volatility classic slots with three reels and straightforward paylines are a better fit. The RTP for each game is available in its info screen — checking this before you play is a good habit.

Fish games are particularly popular among players who prefer something more interactive than spinning reels. You have direct control over which targets to shoot and how much firepower to use, which makes the experience feel more skill-based even though the outcomes are ultimately RNG-determined. The bigger and rarer the creature, the more rewarding it is when you catch it. Boss stages in fish games can produce some of the most dramatic single-round payouts on the platform.

Managing Your Account Like a Pro

A few habits separate stress-free v98 players from those who run into avoidable problems. First, use a unique password for your v98 account — do not reuse passwords from other sites. Second, keep your registered mobile number current so OTP deliveries work reliably. Third, always withdraw to an account registered in your own name; mismatched names are the single biggest cause of withdrawal delays. Fourth, read bonus terms before opting in — understanding the wagering requirement upfront saves a lot of frustration later.

The v98 VIP programme rewards consistent play automatically. You do not need to apply or opt in — every bet you place earns VIP points that accumulate towards the next tier. Higher tiers bring faster withdrawals, better bonuses and dedicated support. If you play regularly, checking your current VIP tier and the points needed for the next level is worth doing periodically.

Responsible Gaming — Playing It Smart

v98 treats responsible gaming as a practical matter, not just a compliance checkbox. The deposit limit tool, cooling-off periods and self-exclusion options are all designed to be easy to use and effective immediately. The most useful habit any player can build is setting a monthly entertainment budget before the month starts and sticking to it — treat gaming as a leisure expense, just like going to a cinema or eating out. When it stops being fun, take a break. The games will still be there when you come back.

If you have additional questions that are not covered in this FAQ, the v98 support team is available around the clock including PSL match nights, Eid and public holidays. Typical response times are under five minutes for live chat. This FAQ is updated regularly to reflect the most common questions coming in from Pakistani players, so bookmark this page and check back if something new comes up.

Still Have Questions? Our Team Is Online 24/7

Can't find your answer in the FAQ? v98 live support responds in under 5 minutes — even during PSL finals and late-night sessions. Register now and get access to full support, PKR deposits and all games instantly.

18+  |  Play Responsibly  |  Set Your Limits  |  v98 is for Adults Only  |  Responsible Gaming